Refund policy


Refund Policy

Return & Refund Policy

Last Updated: October 2025
Store: Lumèva
Contact Email: support@Lumèva.com
Website: https://lumèva.com

1. Returns and Refunds

At Lumèva, we want you to have a satisfying shopping experience.

If for any reason you’re not completely happy with your order, you may request a return or refund under the following conditions.

2. Requirements to Request a Return

To process your return request, the following conditions must be met:


  • You must contact us first at: support@Lumèva.com The request must be made within 45 calendar days from the date of delivery.
  • The product must be:
    • Unused and in its original condition.
    • Complete with all original packaging (if applicable).
    • Free of physical damage or signs of misuse.

Returns will not be accepted for products damaged due to improper use, incorrect installation, or accidents caused by the customer.

3. Non-Returnable Items

The following items may not be eligible for return or refund:

  • Products showing signs of use or damage caused by the customer.
  • Items returned without original packaging where applicable.
  • Products returned outside the allowed return period.
  • Digital products or downloadable content (if applicable).

4. Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within a reasonable number of business days.

Please note that processing times may vary depending on your bank or payment provider.

5. Return Shipping

Customers may be responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

We recommend using a tracked shipping service when returning products.

6. Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately at:

support@Lumèva.com

Include:

  • Your order number
  • A description of the issue
  • Photos or videos showing the defect or damage

We will review the issue and provide a suitable solution as quickly as possible.

7. Order Cancellations

Orders may only be canceled before they have been processed or shipped.

If your order has already shipped, you may need to follow the return process after delivery.

8. Contact Information

For any questions regarding returns, refunds, or support, contact us at:

support@Lumèva.com

Website: https://lumèva.com